1. Who this policy applies to
Gateway for Business is owned and run by Executive Conference Events (“ECE”, “we”, “us”), Johannesburg, South Africa. This policy explains cancellations, refunds and returns for what you buy on this website:
- Gateway for Business Summit tickets
- Memberships (Build, Grow and Scale)
- Business in a Box, bought or sponsored
Marketplace stands, partnerships, speaking and media arrangements are covered by the booking form or agreement you sign with us, not by this policy.
Payments on this website are processed securely by Payfast. Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.
2. At a glance
| What you bought | Refund |
|---|---|
| Summit ticket, within 7 days of buying | Full refund, as long as the summit has not started |
| Summit ticket, 30 days or more before the summit | Refund less a 10% administration fee, or a free transfer to someone else |
| Summit ticket, 15 to 29 days before the summit | 50% refund, or a free transfer to someone else |
| Summit ticket, 14 days or less before, or no-show | No refund. You can transfer your ticket to someone else free of charge. |
| Summit postponed or cancelled by us | Your choice of the new date or a full refund |
| Monthly membership | Cancel any time. Billing stops; the current month is not refunded. |
| Annual membership | Full refund within 7 days of payment; after that, access continues to the end of your year |
| Business in a Box | Full refund before we start setting it up or dispatch it; faulty items repaired, replaced or refunded |
3. Summit tickets
Cancelling your ticket
Cooling-off period. If you bought your ticket online, you may cancel within 7 days of buying it for a full refund, as long as your request reaches us before the summit starts.
After the cooling-off period, the following applies, counted from the first day of the summit:
- 30 days or more before: we refund the ticket price less a 10% administration fee.
- 15 to 29 days before: we refund 50% of the ticket price.
- 14 days or less before, or if you don’t attend: we can’t refund the ticket, because your place, catering and materials have been committed.
Sending someone in your place
You can transfer your ticket to another person free of charge until 2 working days before the summit. Email info@gatewayforbusiness.co.za with your order number and the new person’s name, email address and phone number. The new person attends in the same track.
Changing track
You can move to another track until 14 days before the summit, subject to space. If the new ticket costs more, you pay the difference. If it costs less, we refund the difference.
Member, discounted and funded tickets
- Member-price tickets are refunded at the price you paid. If your membership ends, your ticket stays valid.
- Scale members’ included tickets and partner-funded places have no payment to refund. If you can’t attend, please tell us so we can offer the place to someone else.
- Group and cohort bookings follow the same rules for each ticket, unless your group booking agreement says otherwise.
If we change the summit
- Postponed: your ticket is valid for the new date. If you can’t attend the new date, ask for a full refund within 14 days of our announcement.
- Cancelled: we refund every ticket in full, automatically, within 10 working days.
- Moved online for reasons outside our control: you can attend online or ask for a full refund within 14 days of our announcement.
- Programme changes: speakers, session times and the venue within Gauteng may change. These changes don’t qualify for a refund, but we will always tell you as early as we can.
We are not responsible for your travel or accommodation costs if the summit is changed or cancelled, so we recommend booking options you can change.
4. Memberships
The Starter membership is free. The Build, Grow and Scale memberships are paid monthly or annually through Payfast and renew automatically until you cancel.
Cancelling
You can cancel at any time under My membership › Cancel, or by emailing info@gatewayforbusiness.co.za. Cancelling stops all future payments. You keep your benefits, including the Members’ Toolkit, until the end of the period you have already paid for.
Refunds
- Monthly: payments already made are not refunded, because you have had access to the benefits for that month.
- Annual: if you cancel within 7 days of your first annual payment or of an annual renewal, we refund that payment in full. After 7 days we don’t give partial refunds, and your access continues to the end of your membership year.
- Billing errors: if you were charged twice, charged the wrong amount or charged after cancelling, we refund the incorrect amount in full.
Upgrading and downgrading
Upgrades take effect immediately. Downgrades take effect from your next billing date. Member ticket discounts apply to tickets bought while your membership is active.
We will email you before an annual membership renews.
5. Business in a Box
Buying a box for your business
- Before we start: if you cancel before we start setting up your platform accounts or dispatch your box, we refund you in full.
- Setup services (such as accounts and profiles we create for you) can’t be refunded once we have started, because the work can’t be returned. If you cancel part-way, we refund any physical items not yet dispatched.
- Unwanted physical items: you may return unused items in their original packaging within 7 days of delivery for a refund of those items. You pay the return delivery cost.
Faulty, damaged or missing items
If an item is faulty, damaged or missing, tell us as soon as possible. Under the Consumer Protection Act you may return faulty goods within 6 months of delivery, and we will repair, replace or refund them at your choice, at no cost to you.
Sponsoring boxes
Sponsored boxes can be refunded in full until they are allocated to a recipient business. Once a box has been allocated or delivered, it can’t be refunded, but we will report to you on where your boxes went.
6. Marketplace stands, partnerships and other agreements
Marketplace stand bookings, partnership and funding agreements, and speaker, buyer and media arrangements have their own cancellation terms, set out in the booking form or agreement you sign. If there is a conflict, the signed agreement applies.
7. How to ask for a refund
- Email info@gatewayforbusiness.co.za with the subject “Refund request”.
- Include your order number (from your confirmation email), the name on the order, and what you would like to cancel.
- We will confirm we have received your request within 2 working days.
- We process approved refunds within 10 working days.
Refunds are paid back through Payfast to the payment method you used. Card refunds can take a further 5 to 10 working days to show on your statement, depending on your bank. For Instant EFT or other bank payments, we may ask for a bank confirmation letter so the refund reaches the right account.
We don’t charge any fee for processing a refund other than the administration fee stated above for ticket cancellations.
8. Card disputes and chargebacks
If something has gone wrong with a payment, please contact us first at info@gatewayforbusiness.co.za. We can usually resolve it faster than a bank dispute. If you open a chargeback for a payment that this policy already covers, we may cancel the related ticket, membership or order while the dispute is open.
9. Changes to this policy
We may update this policy as the programme develops. The effective date at the top shows when it last changed. Changes don’t affect purchases made before the change, which are covered by the policy that applied when you bought.
10. Contact us
Executive Conference Events
Johannesburg, South Africa
Email: info@gatewayforbusiness.co.za
Phone: +27 87 163 0713
See also our privacy notice.